1- Pricing Policy

Prices are quoted based on:
Material type (Egyptian granite / imported)
Surface finish (Polished, Honed, Flamed, etc.)
Dimensions and thickness
shipping pricing terms:
FOB (Free On Board)
CIF (Cost, Insurance, and Freight) upon request
Prices are subject to change due to:
Energy cost fluctuations
Exchange rate variations
Shipping surcharges (e.g., war risk, peak season)

 

2- Payment Terms

Standard Payment Methods:

– Letter of Credit (L/C) at sight.

– Cash Against Documents (CAD) or (D/P).

– Telex Transfer (T/T).

Payment conditions:

– A partial advance is required for certain orders to ensure commitment from both parties.

– Production will only commence upon receipt of advance payment or L/C confirmation.

– We are open to discussing customized arrangements that ensure security and convenience for both sides.

 

3- Production & Lead Time

– Production timelines are estimated based on the agreed specifications, quantities, material availability, finishing requirements, and project requirements.
– The applicable production schedule will be confirmed separately for each order.
– Production and delivery schedules may change due to shipping arrangements, customs, port conditions, transportation, weather, governmental requirements, or other circumstances beyond our reasonable control.
– Gravino will make reasonable efforts to keep customers informed of significant changes affecting the agreed schedule.

 

4- Quality Control

All products are inspected before shipment to ensure:
Consistent color and pattern
Accurate dimensions
No cracks or defects
Photos and/or videos can be provided before shipment upon request
Third-party inspection is accepted at buyer’s cost

 

5- Packing Policy

Materials are packed in strong wooden crates suitable for export
Proper protection is applied to prevent damage during transportation
Fumigation certificate can be provided if required

 

6- Shipping Policy

Shipment is arranged after order confirmation and payment completion
Shipping terms depend on agreed Incoterms (FOB / CIF)
Transit time is estimated and may vary depending on shipping lines
The company is not responsible for delays caused by:
Shipping lines
Port congestion
Force majeure events. 

 

7- Delays & Force Majeure

The company shall not be held liable for delays or failure in performance due to:
War, strikes, natural disasters
Government restrictions
Any circumstances beyond our control
Additional charges may apply in such cases (e.g., war risk surcharge 

 

8- Exclusivity Policy

Exclusivity may be granted for specific markets based on:
Minimum annual purchase volume
Long-term business commitment.

 

9- Samples Policy

Small samples are usually provided free of charge
Courier cost may be borne by the client.

 

10- Documentation

The following documents will be provided:
Commercial Invoice
Packing List
Bill of Lading
Certificate of Origin
Other documents upon request.

 

11- General Terms

All agreements are subject to mutual confirmation in writing
Any amendments must be agreed upon by both parties

all exported and sold goods are non-returnable and non-exchangeable  .
This policy serves as a general guideline and may be updated without prior notice