1- Pricing Policy

Prices are quoted based on:
Material type (Egyptian granite / imported)
Surface finish (Polished, Honed, Flamed, etc.)
Dimensions and thickness
Standard pricing terms:
FOB (Free On Board)
CIF (Cost, Insurance, and Freight) upon request
Prices are subject to change due to:
Fuel cost fluctuations
Exchange rate variations
Shipping surcharges (e.g., war risk, peak season)

2- Payment Terms

Standard payment terms:
30% advance payment upon order confirmation
70% balance before shipment
Alternative payment methods:
Letter of Credit (L/C) at sight
Cash Against Documents (CAD) (upon agreement)
Production will only commence upon receipt of advance payment or L/C confirmation.

3- Production & Lead Time

Production time: 10–30 days depending on order quantity and specifications
Lead time may vary during peak seasons or due to raw material availability

4- Quality Control

All products are inspected before shipment to ensure:
Consistent color and pattern
Accurate dimensions
No cracks or defects
Photos and/or videos can be provided before shipment upon request
Third-party inspection is accepted at buyer’s cost

5- Packing Policy

Materials are packed in strong wooden crates suitable for export
Proper protection is applied to prevent damage during transportation
Fumigation certificate can be provided if required

6- Shipping Policy

Shipment is arranged after order confirmation and payment completion
Shipping terms depend on agreed Incoterms (FOB / CIF)
Transit time is estimated and may vary depending on shipping lines
The company is not responsible for delays caused by:
Shipping lines
Port congestion
Force majeure events

7- Delays & Force Majeure

The company shall not be held liable for delays or failure in performance due to:
War, strikes, natural disasters
Government restrictions
Any circumstances beyond our control
Additional charges may apply in such cases (e.g., war risk surcharge)

8- Claims & Complaints

Any claims must be submitted within 7–15 days after goods arrival
Claims must be supported with:
Photos
Official inspection report (if applicable)
Compensation may include:
Discount on future orders
Partial replacement
Full returns are generally not accepted due to high shipping costs.

9- Exclusivity Policy

Exclusivity may be granted for specific markets based on:
Minimum annual purchase volume
Long-term business commitment

10- Samples Policy

Small samples are usually provided free of charge
Courier cost may be borne by the client

11- Documentation

The following documents will be provided:
Commercial Invoice
Packing List
Bill of Lading
Certificate of Origin
Other documents upon request

12- General Terms

All agreements are subject to mutual confirmation in writing
Any amendments must be agreed upon by both parties
This policy serves as a general guideline and may be updated without prior notice